New Zealand Food Network (NZFN)
Last updated: June 2026
Introduction
New Zealand Food Network (NZFN) is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information in accordance with the Privacy Act 2020 (New Zealand).
By using our website (www.nzfoodnetwork.org.nz), making a donation, volunteering, or otherwise engaging with NZFN, you agree to the practices described in this policy.
What information we collect
We may collect the following types of personal information:
- Contact details: your name, email address, phone number, and postal address.
- Donation information: details of food or financial donations you make, including payment information processed through our secure third-party payment providers.
- Organisation details: if you represent a food donor, food hub, or community organisation, we may collect your role, organisation name, and related business contact details.
- Website usage data: information collected automatically when you visit our website, including your IP address, browser type, pages visited, and referring website. We use Google Analytics and similar tools to understand how our website is used.
- Login credentials: if you use our online portal, we collect the information needed to manage your account.
- Communications: records of correspondence if you contact us by email, phone, or through our website.
How we collect information
We collect personal information:
- Directly from you, when you fill in forms on our website, contact us, make a donation, register as a volunteer, or sign up to our communications.
- Automatically, through cookies and similar technologies when you browse our website.
- From third parties, such as partner organisations, food donors, or publicly available sources, where relevant to our charitable purpose.
How we use your information
We use the personal information we collect to:
- Process and acknowledge food and financial donations.
- Coordinate food distribution and manage our food hub operations.
- Manage volunteer registrations and communicate with volunteers.
- Send you updates, newsletters, and information about our work (where you have opted in or where we have a reasonable basis to do so).
- Improve our website and services.
- Meet our legal and regulatory obligations.
- Report on our impact, using aggregated and anonymised data.
Sharing your information
We do not sell your personal information. We may share your information where necessary with:
- Service providers: trusted third parties who support our operations (for example, IT systems, payment processors, communications tools). These providers are required to protect your information.
- Regulatory or legal bodies: where required by law or to comply with a legal obligation.
We take reasonable steps to ensure that any third party receiving your information treats it in accordance with the Privacy Act 2020.
Cookies and website analytics
Our website uses cookies and third-party analytics tools (including Google Analytics and Google Tag Manager) to help us understand website traffic and usage patterns. These tools may collect information such as your IP address, browser type, and browsing behaviour.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of our website.
We also use social media pixels to measure the effectiveness of our communications. You can manage your preferences for these through the relevant social media platform’s settings.
Data storage and security
We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure. Personal information is stored securely using a combination of electronic and procedural safeguards.
Where your information is stored or processed by third-party service providers, we take reasonable steps to ensure those providers maintain appropriate security measures. Some of our service providers may store or process personal information outside New Zealand. This may include providers of website hosting, analytics, advertising, payment processing, email, CRM, IT support, and other cloud-based services.
Where personal information is stored or processed outside New Zealand, we take reasonable steps to ensure appropriate privacy and security safeguards are in place.
If we become aware of a privacy breach, we will assess the breach and take appropriate steps to respond. Where required by the Privacy Act 2020, we will notify the affected individuals and the Office of the Privacy Commissioner.
Your rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you.
- Request correction of any information that is inaccurate, incomplete, or out of date.
- Request deletion of your personal information, subject to any legal obligations we may have to retain it.
To exercise any of these rights, please contact us using the details below.
Retention
We retain your personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.
Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy, or if you would like to access or correct your personal information, please contact us:
New Zealand Food Network
Phone: 0800 366 369
Email: hello@nzfoodnetwork.org.nz